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I help everyday people break though the complicated nature nature of technology by servicing computers, developing websites and producing video and audio for multimedia projects in the downtown Santa Rosa, California area. I diagnose and trouble-shoot problems with computers, networks and website applications. I also design graphics, video and audio content for distribution to the public. Finally I develop websites for small businesses, non-profit entities, and individuals.
- Professional History in the Computer Support Field
Scott Larson started his Computer Support career in in 1992 at little computer shop "Computers For Everyone " in Santa Rosa, California. He spent his five years there working with the public, fixing computer problems ranging from hardware failures to software bugs and operating system glitches. He also spent three years at Sonic.com, A DVD software authoring company. Scott Larson acted as system administrator for Sonic Solutions maintaining web services and single user support. Finally he spent sometime just recently at Sonic.net, an Internet Service provider. As a technical contact, he provided customer support on a wide range of computer problems for over three years to the customers of Sonic.net. Scott Larson has been developing his consulting business as a side job until just recently. As of 2007 he handles computer support related issues and maintains web sites as a full time gig.
- Professional History in Web and Multimedia Services
Scott Larson has been constructing websites and working with all forms of multimedia content since his introduction into the computer support field. Being Interested in online content and creativity, Scott Larson has spent several years understanding user interfaces, layouts, static design elements, online video, motion graphics, and programming aspects of web content. He currently develops and maintains a handful of web sites for customers in Sonoma and Marin County, including: www.asimpletouchspa.com, www.oberondesign.com, www.recoursemedation.com, www.42ndaar.com, www.lydee.com, www.juristicpilot.com, www.tantra.com, www.sonomaoverheaddoors.com, www.sonoma-customtile.com, and www.greenengineering.net. Scot Larson also handles Audio and Video Production, Please check out our Video Portfolio.
- My Vision
My ultimate vision is to write and direct films that express the human condition of our current state of affairs using science fiction and fantasy to express hard to accept realities of our modern day decision making. I'm currently working on a screenplay that deals with the Chernobyl Disaster of Ukraine. It focuses on government repression and corruption, and the effects of the industrial revolution on the world.
- Personal Interests
When Scott Larson is not helping people with computer problems, or maintaining web sites, he spends his time studying various aspects of personal growth and spirituality. Some of the books he reads involves metaphysics, philosophy, and dream psychology such as "The Power of Now", By Eckhart Tolle. "The Four Agreements", By Don Miguel Ruiz. "King, Warrior, Magician, Lover: Rediscovering the Archetypes of the Mature Masculine", by Robert Moore and Douglas Gillette. He currently maintains a web site about his personal and political views at www.in-trinsic.net . He also is involved in taking various classes at the Santa Rosa Junior College involving Modern Dance, Acting and Jewelry Making. Scott Larson maintains a online photo gallery where he stores some of his metal work and travel experiences.
- Software and Hardware: Personal Use
Scott Larson runs a custom built system using an Asus P5N-D motherboard with a 2.8 Quad Core Intel Processor and 8 gigs of ram. His video card is a Geforce 9600GT with 512. Scott Larson runs multiple operating systems to stay uptodate with the latest and greatest for his customers. His primary Operating System is Windows 7 64bit addition to date, but also runs Windows XP, Windows Vista, and Ubuntu Linux. His hardware firewall is an IPCOP server.
- What does Scott Larson have to say about the Customer Service industry?
"When I call into a customer service center. I don't want to feel like I'm the enemy and more often than not, thats exactley the way I feel. Integrity seems to be lacking in the interactions between the customer and the support representative in services departments these days. I remember one analyst that was talking about the computer industry say that the customer service department is considered a loss to the main operations of a company, and so they kind of treat it with a mild neglect. If you have ever spoken to a service representative of a major manufacture of a specific product, you know what I mean. They off-shore technical support to other countries where English is a second language, their support reps are trained to read from scripts to help you trouble-shoot while not really understanding the situation, and they do what ever they can to deny lengthy or costly support. From my perspective its a frustrating mess and I wanted to do that different so I make sure that everything I do with my business is heart centered. Most companies seem to be in business for short term gain, well I'm in this for long term satisfaction. I want to be satisfied that you are satisfied with the results. I want it to remain that way and dont want that change over time."
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