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LIMITED LIABILITIES

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Scott Larson Consulting operates on an appointment basis only. Please call for an appointment before stopping by.

"All On-Site/In Shop appointment cancellations and rescheduling's require a three hour notice, after which a $35 service charge will apply."

DROPPING OF COMPUTER EQUIPMENT LIABILITY

  • If you drop off computer equipment to be repaired will will contact you when the work is complete or if further work needs to be done. Please be aware that we are not responsible for tracking you down if you fail to contact us on our first communication, but we can make more than one inquiry. If we make arrangements for you to pick up your computer or you fail to contact us after the work is complete we will hold your computer equipment for a period no longer than 4 months. If at that time you have failed to contact us your computer equipment will be recycled/destroyed. We are not responsible for any lost of time, equipment or data in any situation for any reason.

DATA LOSS AND BACKUP LIABILITY

  • We cannot be responsible for any data loss for any reason in regards to any equipment that you bring to us for servicing. Make sure your data is backed beforehand. Additionally we can backup your data for $20 for every 80gigs. This charge includes Backup/Restoring of your entire hard drive or device due to a hardware/software failure. In the even that we just needed to do a safety backup we can transfer that backup to a removable hard drive that you own or we can burn your data to DVD if your data is not over 10gigs and hand them to you upon the completion of the work. Any data that is over 10gigs will require (on your part) some large storage device such as a USB Stick or External Hard Disk. If for some reason data cannot by transferred to you due to storage space limitations or you are unable to obtain the appropriate storage media we will store your backup (at your request) for a period of 90 days on the off chance you would like to retrieve your backup later.

 

LAPTOP REPAIR LIABILITY

  • Laptop repairs on the internal components can be a delicate task. Replacing removable parts is relativity straight forward, but soldiering components on the motherboard can cause further damage to the device. We are comfortable with doing replacements on power jacks, certain video and motherboard chips, motherboard and screen replacements. Due to the delicate nature of laptop components we cannot be held liable for further damage to any device you drop off to have repair work done. If you want that kind of guarantee, take it back to the manufacturer, they have the facilities to handle anything and have the financial backing to cover repair mistakes. If device becomes damaged during repair, we will wave/refund the repair costs not including the initial diagnostic fee and you will be out a device. Backing up your data is very important in this situation.

 

DATA RECOVERY SERVICE

  • Recovering data from corruption due to operating system failures or abnormal shutdowns is usually pretty safe as we can make a backup of the device before attempting a recovery. With hardware failures please be aware that any attempt to access the device itself can further damage the data and the recovery process, possibly resulting in a total loss of your data. It will be critical in this situation to communicate to us the state of the device itself, whether its making noises or not as that will determine how we should proceed.