STANDARD FEES
- Diagnostic/Trip: When we take a computer into our shop or arrive at your location to do some kind of work there is a standard $75.00 (USD dollar amount in cash or check only) charge regardless of the result. For example: This means that if after we complete a diagnostic and you decide not to continue the work (if there is any) we still collect the diagnostic fee for our time.
- No Shows: If we arrive at your location or you arrive at our location to have some work done and you didn't show up (and failed to communicate that to us within 3 hrs ahead of time) we reserve the right to bill you the standard fee for this time. This can depend on if we past up a potential job to do some work for you and you canceled on us without enough notice, or didn't show. In other situations we could be free that day and you gave us some notice. (under 3hrs)If it was not to far out of our way Its not too much of loss. Our goal is to be flexible since we know that people can forget from time to time (since we sometimes forget ourselves) while weeding out people that show repeated instances of not respecting our time.
- Repair Turn Around Estimates: Our average turn around time is 24 to 72 hours. Scott Larson makes every effort to give you an accurate picture of how long it can take for your computer can be repaired, but sometimes problems arise that can increase that time. Please be prepared for the possibility of leaving your computer for a week or if parts need to be ordered 2 weeks.
PAYMENT FOR ON-SITE SERVICES ARE REQUIRED ON THE SAME DAY, SHOP REPAIRS UPON RETURN OF THE EQUIPMENT. (CHECK OR CASH ONLY)
- During any on-site or shop work we will do our best to give you an accurate estimate of the potential costs. We can't guarantee that costs won't increase above the estimate if further problems arise during the servicing. What we will do is stop the work and communicate to you the cost increase and you can decide how to continue. If you decide not to go with the work, you still pay a standard diagnostic/trip fee for our time. Please be aware that certain issues cannot be resolved the same day. For on-site work, payments are always required at the end of the work day regardless of the result and for in-house shop repairs upon the return of the equipment/computer, by check or cash only. For on-site repairs if the work could not be completed during the same day, we will bill you for our time that day and bill you for any additional time during the next scheduled day we can complete the work. We have some flexibility on this if you are a regular customer or ours and we have built some trust that you are true to your word, then at our discretion we can then bill you in one or at most two week increments. Please be aware that we cannot afford to handle repeated late payments and might have to discontinue any work or any business relationship even if the work is not complete, or even if there are still payments pending if we feel its a repeating pattern that is causing problems with our finances. If you are failing to make payments on time and we discontinue work because of this, any payments still due to compensate us for our time are still required to be paid as soon as possible whether the work is complete or not.
DROPPING OF COMPUTER EQUIPMENT LIABILITY
- If you drop off computer equipment to be repaired will will contact you when the work is complete or if further work needs to be done. Please be aware that we are not responsible for tracking you down if you fail to contact us on our first communication, but we can make more than one inquiry. If we make arrangements for you to pick up your computer or you fail to contact us after the work is complete we will hold your computer equipment for a period no longer than 4 months. If at that time you have failed to contact us your computer equipment will be recycled/destroyed.
DATA LOSS AND BACKUP LIABILITY
- We cannot be responsible for any data loss for any reason in regards to any equipment that you bring to us for servicing. Make sure your data is backed beforehand. Additionally we can backup your data for $60 for every 600gigs. This charge includes Backup/Restoring of your entire hard drive or device due to a hardware/software failure. In the even that we just needed to do a safety backup we can transfer that backup to a removable hard drive that you own or we can burn your data to DVD if your data is not over 10gigs and hand them to you upon the completion of the work. Any data that is over 10gigs will require (on your part) some large storage device such as a USB Stick or External Hard Disk. If for some reason data cannot by transferred to you due to storage space limitations or you are unable to obtain the appropriate storage media we will store your backup (at your request) for a period of 90 days on the off chance you would like to retrieve your backup later.
LAPTOP REPAIR LIABILITY
- Laptop repairs on the internal components can be a delicate task. Replacing removable parts is relativity straight forward, but soldiering components on the motherboard can cause further damage to the device. We are comfortable with doing replacements on power jacks, certain video and motherboard chips and that's about it. Due to the delicate nature of component soldiering we cannot be held liable for further damage to any device you drop off to have repair work done. If you want that kind of guarantee, take it back to the manufacturer and have it done right, they have the facilities to handle anything and have the financial backing to cover repair mistakes. If device becomes damaged during repair, we will wave the repair costs not including the initial diagnostic fee and you will be out a device. Backing up your data is very important in this situation.
DATA RECOVERY SERVICE
- Recovering data from corruption due to operating system failures or abnormal shutdowns is usually pretty safe as we can make a backup of the device before attempting a recovery. With hardware failures please be aware that any attempt to access the device itself can further damage the data and the recovery process, possibly resulting in a total loss of your data. It will be critical in this situation to communicate to us the state of the device itself, whether its making noises or not as that will determine how we should proceed.