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Privacy Policy

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Effective on July 8, 2010

This privacy statement describes how Scott Larson Consulting collects and uses the personal information you provide on our Web site: It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Collection and Use | Information Sharing | Tracking Technologies | Security | Additional Info | Contact Info  

Collection and Use of Personal Information

We collect the following personal information from you
      • Contact Information such as name, email address, mailing address, phone number
      • Unique Identifiers such as user name, account number, password
We also collect the following information from you
      • Information about your business such as company name, company size, business type
As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system. We use this information to
      • Send you requested product or service information
      • Send product updates or warranty information
      • Respond to customer service requests
      • Send you a newsletter
      • Send you marketing communications
      • Respond to your questions and concerns
      • Improve our Web site and marketing efforts
      • Conduct research and analysis
      • Display content based upon your interests
Choice/Opt-Out You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at   Information Sharing We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties. We may also disclose your personal information
      • as required by law such as to comply with a subpoena or similar legal process
      • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
      • if Scott Larson Consulting is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
      • to any other third party with your prior consent to do so.
Cookies and Other Tracking Technologies We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information   Security The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us at   Additional Policy Information Our Web site includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. displaying the news, opinions, music, etc). Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it.   Correcting and Updating Your Personal Information To review and update your personal information to ensure it is accurate, contact us at   Notification of Privacy Statement Changes We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.   Contact Information You can contact us about this privacy statement by writing or email us at the address below: Scott Larson Consulting 432 Humboldt St Santa Rosa, CA, United States 95404 Email: Phone: 707-536-1527  

 Equipment Repair/Personal Data Protections Policy

  1. When I bring any equipment into be repaired or consult with you about any of your services how do you protect my information from falling into the wrong hands?
    Scott Larson has strict policies on accessing your personal information when you bring in any device for repair and during a consultation regarding any service we offer. Devices brought into us are stored and locked in a cabinet when not being worked on. When the equipment is on the bench being repaired the device is only accessed by our technicians who have signed confidentiality agreements protecting your data. When repairing equipment if we have to access any personal data at all we only access specific portions of personal data in conjunction with the required repairs, any nothing beyond what is required. Before we make repairs, we may perform a safety backup of your information.  In case something happens during a repair we can restore the equipment to its original state. When we do this we encrypt your data using 256bit encryption that is not known to be crackable at this time and we keep backups in our possession no longer than 30 days after the repair is complete (Unless you specify otherwise). Please be aware that we are not responsible for data loss of any kind, so please backup your data before authorizing work on your device. Our business depends on you feeling safe that your personal data is in good hands and we would never willingly do anything to jeopardize that trust.

  2. When I bring my computer to you or I make a request for remote repair service, what kind of privacy protections do you offer me? 
    Scott Larson uses remote repair software to perform repairs when a computer is brought into the shop. Shop repairs are done by installing Remote VNC software on your computer which allows the technician to work on multiple computers at once. Please be aware that the Remote VNC software's connection is password protected and secured by a 128bit encryption algorithm, only allowing techs to connect to the computer in the shop while it is being serviced. Also, note that we do leave the software installed in case the computer is returned for further repairs or upgrades. The software cannot be accessed over the internet by anyone but Scott Larson Consulting unless some third party gains direct access to your computer by some other means. We will only access the Remote VNC service unless your computer is in the shop, or you request us to access it to do remote repairs over the internet. Remote Repair service is by appointment only.  Scott Larson follows the same rules in question #1 when it comes to privacy protections of your personal data. If you wish to not have this software installed upon the return of the computer please inform us during the repair process.


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