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Privacy Policy

    Effective on July 8, 2010
    This privacy statement describes how Scott Larson Consulting collects and uses the personal information you provide on our Web site: www.scottlarsonconsulting.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
    Collection and Use | Information Sharing | Tracking Technologies | Security | Additional Info | Contact Info
     
    Collection and Use of Personal Information
    We collect the following personal information from you
    • Contact Information such as name, email address, mailing address, phone number
    • Unique Identifiers such as user name, account number, password

    We also collect the following information from you

    • Information about your business such as company name, company size, business type

    As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.
    We use this information to

    • Send you requested product or service information
    • Send product updates or warranty information
    • Respond to customer service requests
    • Send you a newsletter
    • Send you marketing communications
    • Respond to your questions and concerns
    • Improve our Web site and marketing efforts
    • Conduct research and analysis
    • Display content based upon your interests

    Choice/Opt-Out
    You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at slarson@scottlarsonconsulting.com.
     
    Information Sharing
    We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.
    We may also disclose your personal information

    • as required by law such as to comply with a subpoena, or similar legal process
    • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
    • if Scott Larson Consulting is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
    • to any other third party with your prior consent to do so.

    Cookies and Other Tracking Technologies
    We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information
     
    Security
    The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
    We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
    If you have any questions about security on our Web site, you can contact us at slarson@scottlarsonconsulting.com
     
    Additional Policy Information
    Our Web site includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. displaying the news, opinions, music, etc). Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it.
     
    Correcting and Updating Your Personal Information
    To review and update your personal information to ensure it is accurate, contact us at slarson@scottlarsonconsulting.com.
     
    Notification of Privacy Statement Changes
    We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
     
    Contact Information
    You can contact us about this privacy statement by writing or email us at the address below:
    Scott Larson Consulting
    432 Humboldt St
    Santa Rosa, CA, United States 95404
    Email: slarson@scottlarsonconsulting.com
    Phone: 707-536-1527
     
     Equipment Repair/Personal Data Protections Policy

  1. When I bring any equipment in to be repaired, or consult with you about any of your services how do you protect my information from falling into the wrong hands?
    Scott Larson has strict polices on accessing your personal information when you bring in any device for repair and during a consultation regarding any service we offer. Devices brought into us are stored and locked in a cabinet when not being worked on. When the equipment is on the bench being repaired the device is only accessed by our technicians who have signed confidentiality agreements protecting your data. When repairing equipment if we have to access any personal data at all we only access specific portions of personal data in conjunction with the required repairs, any nothing beyond what is required. Before we make repairs, we may perform a safety backup of your information.  In case something happens during a repair we can restore the equipment to its original state. When we do this we encrypt your data using 256bit encryption that is not known to be crackable at this time and we keep backups in our posession no longer than 30 days after the repair is complete (Unless you specificy otherwise). Please be aware that we are not responsible for data loss of any kind, so please backup your data before authorising work on your device. Our business depends on you feeling safe that your personal data is in good hands and we would never willingly do anything to jeopardize that trust.

  2. What kind of privacy protections do you offer me with your remote repair service?
    Scott Larson uses remote repair software to perform repairs on computers over the internet by appointment service only.  The connection between the computer being repaired and Scott Larsons network is handled with 256 bit encryption which protects your data from falling into the wrong hands and prevents anyone but Scott Larson from accessing your computer. Also Scott Larson can never access your computer without your specific permission. The software is desined to run only when you require repair service from Scott Larson. Once the repairs are complete and either the customer or Scott Larson closes the connection, the computer being repaired cannot be accessed again untill you execute the software and contact Scott Larson for an appointment.  Scott Larson follows the same rules in question 6 when it comes to privacy protections of your personal data.