Printer-friendly version Appointments It is the responsibility of both myself and the customer to be on time for appointments. Exceptions are acceptable, but repeated disrespect for each others time is not acceptable to a business relationship. If  I make an mistake that causes you a loss of time I will compensate you within reason for the amount of time lost by given you a credit on your bill for work. If you are over 30mins late to an appointment or do not show, you agree that i reserve the right  to charge you my standard fee for my loss of time that could have been put to better use.ReschedulingDue to my time constraints, I only accept a maximum of 1 appointment cancelations for rescheduling for first time customers. For regular customers who have shown good standing with appoitnments any appointment cancelations after the first one will incur a $20 dollar rescheduling fee.Communication We both agree that we deserve some form of communication if there is a change in our schedule. If I make an appointment and fail to make it, its my job to contact you and let you know what happened before and sometimes even after the occurrence if the appointment slipped my mind which I will make up to you in a fee credit. If you fail to show up or our over 30mins late its important that you communicate with me about your situation.Termination of Business Relationship  I reserve the right to terminate the business relationship permanently, effective immediately in the following situations.

•  Failing to show up for an appointment and failing to follow up with me on your situation especially when I make an attempt to reach you within 24hrs short of a life threading situation.  Any further work or communication on past, present or future issues will be halted. I will return any equipment you have left with me and I will collect and fees that are owed me for any work in progress or completed that I had done. You agree to payment for this work regardless of the progress. I can also make a recommendation for another consultant if you are in dire need of assistance. 
• Invoices that go unpaid for more than 2 business weeks. 
• Not following up with me within 72hrs excluding holidays on correspondences related to work in progress that requires your input without a prior warning.